The organizational benefits of customer journey mapping are well known - From identifying weak points and friction, seeing the journey from the customer’s point of view, identifying opportunities and predicting customers’ behavior to aligning the organization across functions and silos, and gaining a practical understanding of what works and what doesn’t when implementing and managing a program is essential to its success. Sign up for this hands-on 2-day workshop in Dallas.
In this hands-on workshop, you will learn a cutting-edge approach to defining most critical business activities and metrics for each stage of the customer journey to discover biggest returns.
SMU’s invitation-only summit brings together a unique interdisciplinary group of leaders to exchange knowledge and to discuss the hottest topics in the digital transformation world. Join professionals on the forefront of disruptive practice and research to explore ideas and initiatives to help you navigate the new digital age.
Winning and retaining customers depends on designing end-to-end solutions that solve important customer problems. Lean Design Thinking equips your organization to rapidly gain deep customer empathy, thoroughly understand problems, and quickly co-create delightful products and experiences. In this hands-on workshop, you will learn a framework of powerful tools and mindsets to enable scaling customer-driven innovation throughout your company.
Innovation InFocus 2017 is a unique conference that demonstrates how service providers and the IT vendor community (often competitors) can work together to rapidly create and launch leading-edge solutions. As an attendee, you get the chance to be hands-on with these solutions as well as participate in interactive workshops and thought- provoking discussions. Network with senior representative from some of the world’s largest service provider companies