Apr
3
to Apr 24

Customer Journey Mapping Workshop

  • Southern Methodist University (map)
  • Google Calendar ICS

The organizational benefits of customer journey mapping are well known - From identifying weak points and friction, seeing the journey from the customer’s point of view, identifying opportunities and predicting customers’ behavior to aligning the organization across functions and silos, and gaining a practical understanding of what works and what doesn’t when implementing and managing a program is essential to its success. Sign up for this hands-on 2-day workshop in Dallas.

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Sep
26
8:30 AM08:30

SMU Digital Transformation Summit

SMU’s invitation-only summit brings together a unique interdisciplinary group of leaders to exchange knowledge and to discuss the hottest topics in the digital transformation world. Join professionals on the forefront of disruptive practice and research to explore ideas and initiatives to help you navigate the new digital age.

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May
22
8:00 AM08:00

CX Talks

300+ attendess. 14 speakers. 12 CX/US associateions. 10 breakout discussions & workshops. A panel with 5 CX practitioners and 2 great keynote presentations. One goal: To inspire CX professionals across multiple disciplines by sharing real world stories.

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May
21
9:00 AM09:00

Lean Design Thinking Workshop at CX Talks

Winning and retaining customers depends on designing end-to-end solutions that solve important customer problems. Lean Design Thinking equips your organization to rapidly gain deep customer empathy, thoroughly understand problems, and quickly co-create delightful products and experiences. In this hands-on workshop, you will learn a framework of powerful tools and mindsets to enable scaling customer-driven innovation throughout your company.

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Nov
7
to Nov 8

tmforum: Innovation InFocus 2017

  • Dallas Marriott Las Colinas (map)
  • Google Calendar ICS

Innovation InFocus 2017 is a unique conference that demonstrates how service providers and the IT vendor community (often competitors) can work together to rapidly create and launch leading-edge solutions.  As an attendee, you get the chance to be hands-on with these solutions as well as participate in interactive workshops and thought- provoking discussions. Network with senior representative from some of the world’s largest service provider companies

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Oct
22
to Oct 26

CX Next

CX Next provides disruptive customer experience leaders with innovative practices to ensure business relevance. Gain a better understanding of your consumer and cultivate a customer first environment.

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Oct
2
8:30 AM08:30

CX Talks

  • Atlanta Marriott Buckhead Hotel & Conference Center (map)
  • Google Calendar ICS

In our dynamic and ever-changing environment customers rule. Come learn about the diversity of talent and skills required to deliver a delightful and effective Customer Experience (CX).

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